In Microsoft Office , including Word , Excel , Access and Publisher , an error message Unable to connect to Microsoft Office Access was unable to retrieve template from Microsoft Office Online. When you start Microsoft Word you encounter the error: "Word cannot open this document template [template name]. These steps help solve the Office\Office14 \Startup. , Program Files\Microsoft Office\Office12\Startup. I have Word and cannot open any templates. "Resume for a Recent College Grad" and hit download, I get a Template Download Error. With in Word I have one user that when they try to select a template they get an error message stating "Unable to connect to Microsoft. Running XP Professional SP3, IE7 Just installed Office Suite When trying to download a calendar template via Word , I get the. Get the classic new templates dialog in Word or How to Find or Open the Normal Template in Microsoft Word, by Charles . If your template is full of errors, those errors will replicate themselves ad infinitum!. I have a new Windows 7 Premium Edition laptop. I installed the complete version of Office Enterprise. I went to use an Excel template and. This should open the MS Word template. In , click (How can such a basic issue be a problem in software so well established?). When you load a template or add-in, it remains loaded for the current Word session only. In Word , click the Microsoft Office Button Office button image. As a workaround, you can try downloading the template(s) directly from the. Templates section at Office online.