Go to Settings > Music then tap iCloud Music Library to turn it off. If you are stuck on this problem: Apple music won't play on iPhone/iPad/iPod and screen says “Item Not Available! This item can't be played”. Not being able to purchase; Radio stations won't work; "Unexpected error code " problem; Apple Music isn't playing properly on iPhone 6s/6 Plus/7/7s/8/8. Are you spending your valuable time to find out why won't my music play on my iPhone? So let's start with some questions related to the issue-. I believe this started happening for me some time around when I installed iOS , but can't be sure. Apple Music on macOS seems to work. However, you might be experiencing a problem such as Apple Music Won't play on iPhone. You realize that the music does not play on your. Choose your issue. iCloud Music Library won't respond or times out. You can't see iCloud Music Library on your iPhone, iPad, or iPod touch. The reasons for "Music won't play on iPhone" are different. You can find corresponding fixes for different reasons here. If iTunes says “iCloud Music Library is On”, turn it off. To do so, from the iPhone screen, navigate to Settings > Music and place the “iCloud Music Library” switch . Apple Music won't play on your iPhone and you're not sure why. In this article, I'll explain why Apple Music is not working on your iPhone and.